Privacy Policy

This policy explains how Festoura handles personal data when you use festoura.com, contact us, create an account, submit an enquiry, or book a decoration service.

We may collect:

• Name, mobile number, email, and account details.
• City, pincode, venue address, landmark, and access instructions.
• Event type, date, time slot, customisation requests, and booking notes.
• Payment status, transaction references, invoice, and refund details.
• Support messages, reviews, photos, and content you send us.
• IP address, device/browser data, cookies, pages viewed, and analytics events.

Never share your card PIN, CVV, UPI PIN, banking password, or payment OTP with our team.

• To create and manage accounts, enquiries, and bookings.
• To confirm serviceability, availability, pricing, and venue access.
• To coordinate decorators and approved partners.
• To process payments, COD records, refunds, invoices, and fraud checks.
• To provide support and booking updates.
• To improve performance, security, products, and customer experience.
• To send permitted marketing communication; you may opt out.
• To comply with law and protect legal rights.

We process data for lawful purposes connected with providing services, performing a booking, responding to requests, meeting legal obligations, protecting our platform, and legitimate business purposes. Where consent is required, it may be withdrawn by contacting us.

We may share only reasonably required information with decorators, coordinators, payment processors, communication providers, hosting, analytics, cloud vendors, advisers, insurers, auditors, authorities, or a lawful business successor.

We do not sell personal data to advertisers.

We may use cookies, local storage, analytics, and advertising technologies to remember your city, maintain sessions, measure performance, understand conversions, and improve advertising relevance.

We retain data only as reasonably necessary for bookings, support, accounting, disputes, fraud prevention, and legal compliance.

We use reasonable administrative, technical, and organisational safeguards, but no system can guarantee absolute security.

• Request access to or correction of your data.
• Request deletion where retention is no longer required.
• Withdraw consent or opt out of promotional messages.
• Raise a privacy grievance.

Bookings should be made by adults capable of entering into a contract. A parent or lawful guardian should submit any information relating to a child.