How can we help?

On-location decoration and setup for birthdays, kids’ birthdays, anniversaries, proposals, baby showers, welcome baby celebrations, bachelorette events, festive occasions, and selected corporate celebrations. Dining, catering, restaurant reservations, and venue booking are not included unless confirmed in writing.

Select your city and product. Final availability depends on pincode, date, slot, venue, material, and decorator capacity, and is confirmed during booking.

COD is available only for eligible products, pincodes, dates, and order values. An advance may still be required.

Many setups can be adjusted for colours, names, numbers, themes, or add-ons, subject to feasibility, price, and preparation time.

The theme and stated inclusions will be followed, but minor shade, material, size, placement, lighting, flower, font, or prop variation may occur.

Secure venue permission, clear the setup area, provide timely access, disclose restrictions, and arrange electricity, parking, lift, or loading access where needed.

Weak paint, fresh paint, wallpaper, damp or textured walls, false ceilings, and fragile surfaces may mark or peel. Inform us before setup.

Reusable stands, frames, panels, lights, and neon signs generally remain the property of Festoura or its partner unless expressly sold.

One request may be considered more than 48 hours before setup, subject to availability and charges for personalised or purchased material.

Standard eligibility is up to 90% more than 48 hours before setup, up to 50% between 24 and 48 hours, and no refund within 24 hours, subject to product-specific terms and non-recoverable costs.

Contact Festoura immediately while the team is present and share clear photos or video so a correction can be attempted.

WhatsApp or call +91 92204 17548, or email Festoura.business@gmail.com. Include your booking ID for an existing order.